UNIPRE Gmbh
D-59457 Werl
Germany

Maintenance Services

MAINTENANCE CONTRACTS

After your machine has been delivered and put into service, in most industrial situations, it will begin to deteriorate and, over time, wear and eventual breakdown are certain to occur depending on the intensity of the work it performs. Breakdown means loss of production and time being consumed trying to get the machine restored to workable condition.

To prevent such things we offer flexible maintenance contracts whereby a Unipre trained specialist engineer will make regular visits to your works, by appointment, to examine the machine and use his experienced eye to spot any deterioration before it leads to a breakdown as well as carrying out a pre-established list of items to check and/or service.

At these visits the engineer can advise and instruct about maintenance, working practices and improvements as well as discuss with you any problems or developments that might be relevant.

Apart from the benefits of preventative maintenance customers with a maintenance contract in place get priority attention over non-contract customers and a 10% discount on the hourly engineer’s rate. This is because the contract enables us to assess our future facilities needs and plan ahead. If you wish to consider taking up this service we will discuss with you the required number of visits per year, which depends on extent and frequency of use, type of material to be processed, degree of involvement of your own personnel, the number of hours needed on site at each visit and whether the visits should be taken as standard scheduled visits or emergency visits. Frequently a mixture of the two types is proposed. You will then be given a quotation on a per annum basis which will be payable in advance. If this is acceptable a visits schedule will be agreed with you although dates can be changed if necessary.

Contact us for further information.

REPAIR SERVICE

We maintain factory-trained engineers to carry out repairs or modifications to your machine, either at your premises or in our own workshops. This is normally charged on a cost per hour basis plus parts and travelling expenses.

OPERATOR TRAINING

We can arrange to (and frequently do) run a training course for your operatives. A minimum of 2 persons is required and the course covers all aspects of running a Unipre machine so as to get the best out of it, from start up to taking out of service, daily maintenance, periodic maintenance, trouble shooting and health & safety matters. Each participant is provided with a comprehensive training manual and course completion certificate at the end.

SPARE PARTS

We carry an extensive stock of commonly needed spare parts and can normally obtain most other genuine Unipre parts within a few days. We recommend you open and maintain a credit account to permit prompt dispatch of parts. Some companies place a blanket order with us for a pre-determined sum of money enabling their operatives to call off parts directly, thereby avoiding delays awaiting paperwork.

Even better than these arrangements, we cannot emphasise too strongly that you need to carry your own stock of spare parts for your particular machine, as these are then immediately available when required. It is important to re-order parts used promptly to maintain the integrity of your parts stock. We can help you to draw up a list of spare parts to be kept and can supply a spare parts package if ordered with each new machine. It is essential to carry at least a kit of spare pumps and hoses as demand for these items is unpredictable and we do sometimes run out of stock.

COMMISSIONING

Commissioning is not included in the cost of a new machine. Customers who are already using a Unipre machine of the same type or are buying more than one machine do not want to pay for commissioning they do not need. Commissioning is therefore available at extra cost but we do recommend it in all other cases.

After delivery of the machine an engineer will attend your premises and check the machine over for any signs of transit damage or missing items, he will then show your operative(s) how to load the tanks with material, operate the machine and carry out essential maintenance and cleaning. A set amount of time is allocated for each commissioning, depending on the type of machine involved, and this is reflected in the price. You will be given a list of preparations you need to attend to before the engineer arrives. These include ensuring you have available:

1. Materials to be processed with data sheets and processing instructions
2. Moulds, where appropriate
3. Cleaning / flushing solutions*
4. Services i.e. electrical power of the correct voltage and capacity (3 phase requires neutral and earth wires) protected with a universal current rccb, compressed air
5. Waste disposal facility
6. Warming ovens where necessary
7. Suitable working area, bench, etc

* these can be supplied if pre-ordered

If these items are not ready when the engineer arrives any time he spends waiting is taking up the allocated time. Extra time required will be chargeable at the standard hourly rate.

MACHINE HIRE

We try to keep available a type G31 and a type M10 machine for hire to customers under certain circumstances such as:

1. For development trials
2. To cover machine breakdown
3. For production to begin before a new machine is available for delivery

Charges are available on application for items i & ii when machines are available. There is no charge for item iii provided a firm order has been placed and the appropriate deposit has been paid. It is a requirement that customers sign a hire agreement and pay a security deposit before a machine can be delivered.

Up to 50% of the hire charge will be discounted against a new machine if an order for one is placed within 3 months of the return of the machine. Hire periods are normally restricted to four weeks maximum.

PRE-USED, REFURBISHED MACHINES

These are sometimes available at substantially lower prices than new machines. Please enquire as to availability.